Customer Service: Email Us 24/7 at [email protected], we respond with frequently asked questions immediately and live operator response within 8-12 business hours.
Customer Service Phone: 1-866-935-3112. We are open from 12:01am to 11:59pm Central Standard Time Monday - Friday and 8am to 6pm Saturday and Sunday. We are closed on major US holidays: Thanksgiving, Christmas and Easter.
By using, accessing or ordering products from this Website, you hereby agree to all of the following terms.
Individual Assertion. By placing an order on our website, you irrevocably waive any right you may have to join claims with those of others in the form of a class action or similar procedural device. Any claims relating to your usage of our website or product must be asserted individually.
Shipping of Product(s). Your order will be processed and shipped within about 1 business day. Shipping time is estimated to be two to four ( 2-4 ) business days from when your order ships out. If you feel you are experiencing any delay in the delivery of your product, you may contact our customer care department at 1-866-935-3112.
Shipping and Handling Fee. Shipping and handling fees are non-refundable.
Return Policy. We will credit one returned unopened product per customer if the received package is post marked within 30 days of the original order date and included with a RMA number obtained from customer service. No returns are credited after 30 days of the original order date. Any merchandise must be returned at the customer's expense and must have an RMA number marked on it. There may be additional restocking fees assessed. Absolutely no returns are eligible for a refund for partially used product. Product must be sealed, undamaged and un-tampered with to be eligible for a refund. No refunds for any packages without an RMA number obtained from customer service. You may request an RMA and instructions on how to submit a return by emailing [email protected]
Product Claims. Individual anti-aging results will vary.
Promotional Discounts. We reserve the right to lower the cost of our product for promotional reasons at any time.
Satisfaction Guarantee. If you are not satisfied with the product within the first 15 days of your order, simply call or email to cancel and you will not be billed anything further from us.
Did Not Receive and/or Lost Package. All products are expected to arrive to the shipping address originally typed into the web form on the product webpage you ordered from within 2-4 business days after it ships. Packages will ship out within 1 business day from the day you place your order. For orders placed on a weekend date, packages will ship out the following Monday, assuming it is not a major holiday. If for some reason you do not receive the product after five (5) business days of ordering it is recommended to contact customer support by email at [email protected] and request the trial be extended before the 15-day trial has elapsed. All orders are shipped with delivery confirmation, if the order is shown as delivered we are to believe it has been delivered unless you call to state otherwise before the 15-day trial has ended. There will be no refunds for product claimed to be undelivered if we are not notified before the 15-day trial has ended and the package is shown as delivered with delivery confirmation obtained via the US Postal Service. There may be times when shipments are delayed a few extra days.
Modifications to Services. We reserve the right at any time and from time to time to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Services.
Cancelation Fee . If you wish to cancel your account without returning the product you may incur a small fee to avoid having to return the product. This fee is a small one time charge and may vary but it will always be lower than the full price of the product.
No Medical Advice. The Site does not provide medical advice and is not engaged in rendering medical or professional services or advice, and the information provided on the Site is not intended to replace medical advice offered by a health care provider. We strongly recommend that you promptly consult a physician or professional health care provider prior to use of any product. Neither the product nor the ingredients in the product have been approved or endorsed by the FDA or any regulatory agency.
Product Information. The products advertised on this site have not been approved or cleared by a government regulatory body. You should not construe anything on the Site as a promotion or solicitation for any product or service or for the use of any product or service that is not authorized by the laws and regulations of the country where you are located, including the United States.
Exclusion of Warranty. While we use reasonable efforts to include accurate and up-to-date information in the Site, we no warranties or representations as to its accuracy. We assume no liability or responsibility for any errors or omissions in the content of the Site. Without limiting the foregoing, everything on the Site is provided to you 'AS IS' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you. Check your local laws for any restrictions or limitations regarding the exclusion of implied warranties.
Links From Other Sites. We have not reviewed all of the sites linked to this Site and are not responsible for the content of any off-site pages or any other sites linked to the Site. We do not take any responsibility for any information or claims that were made by other websites and encourage you to alert us if a website is making false claims and linking to our site or product at [email protected].
Governing Law. This agreement and its performance shall be governed by the laws of the state of New Mexico, United States of America, without regard to its conflict of laws provisions. You consent and submit to the exclusive jurisdiction of the state and federal courts located in Sandoval County, the state of New Mexico, United States of America, in all questions and controversies arising out of your use of the Site and this Agreement. To the extent allowed by applicable law, any claim or cause of action arising from or relating to your access or use of the Site must be brought within two (2) years from the date on which such claim or action arose or accrued.